Troubleshooting Common Fubo Issues
A comprehensive, independent library covering streaming, billing, channel, DVR, and account issues people commonly run into. For account-specific problems, contact official support.
App won't load or keeps crashing
Try closing and reopening the app, restarting your device, and checking for app or system software updates. If the problem continues, reinstalling the app can help.
Trouble signing in
Double-check your email and password, confirm caps lock is off, and try an official password reset if needed. Make sure your device's date and time are set correctly, since that can affect secure sign-in.
Video keeps buffering
Buffering is usually related to your internet connection. Try moving closer to your Wi-Fi router, pausing other devices using the network, or connecting via ethernet if possible. Lowering streaming quality in settings can also help on a slower connection.
No sound or audio out of sync
Check your device and TV volume settings, try a different audio output, and restart the app. An HDMI cable reseat can also resolve some audio-sync issues.
A specific channel is missing or unavailable
Confirm the channel is actually included in your current plan and add-ons, and check whether it's a local or regional channel tied to your streaming location. Channel lineups can also change over time due to business negotiations between providers.
Local channels not showing up
Local channel access is commonly tied to your streaming location rather than your billing address — confirm your account's set location matches where you're actually watching.
Regional sports network (RSN) confusion or fee questions
RSN availability and fees are commonly handled differently from the rest of a channel lineup and can vary significantly by region — check your plan's specific RSN terms on the official site.
Billing seems higher than expected
Check your account's billing section for a breakdown of your base plan, any RSN fees, and any add-ons — the advertised base price often doesn't include all of these by default.
Free trial converted to a paid charge unexpectedly
Check the trial terms you agreed to at signup for the exact conversion date, and set a personal reminder a few days before a trial ends if you don't intend to continue.
Cloud DVR recording is missing or expired
Cloud DVR recordings commonly have a retention period after which they expire automatically; check your plan's specific DVR retention policy and storage limit.
Hit the simultaneous stream limit
This means multiple screens are already actively streaming under your account at once; close a stream on another device, or check if an add-on for extra streams fits your household's needs.
Picture quality looks lower than expected
Streaming quality often adjusts automatically based on your connection speed; check your plan's supported resolution and your device's own display and streaming quality settings.
Device not supported
Confirm your device's operating system and hardware meet the app's minimum requirements, and check the official app store listing for supported devices.
Android Auto / CarPlay or casting issues
Check that both devices are on the same Wi-Fi network for casting, and confirm your device's casting feature (like Chromecast or AirPlay) is enabled and updated.
Content unavailable due to blackout restrictions
Certain live sports broadcasts are subject to regional blackout rules independent of the streaming provider, tied to broadcast rights agreements — this is a general industry pattern for live sports, not specific to any one app.
Canceling a subscription
Cancellation is generally handled through your account settings on the official site or app rather than by contacting a third party — confirm you receive a cancellation confirmation, and check for any final billing cycle details.
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